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Before you start

Before completing this task you will need the following pieces of information/software:

  1. Windows 8 or 8.1
  2. Mail Aplication (Usually installed by default on Windows 8/8.1)
  3. A Microsoft Account
  4. email address
  5. mail server address (usually where is the domain name of your website.)
  6. username
  7. password


Open the Start Menu by pressing the start button on your keyboard and click on the Mail app.Mail in the Start Menu

You will then be greeted by one of two screens depending on whether you have a Microsoft account set up or not. If you are presented with a screen asking you to Switch to a Microsoft account on this PC then you will need to follow the instructions to create a Microsoft account first. There doesn't seem to be a way to avoid this even though it's not really necessary.

If you have a Microsoft account you can simply login.

Once you're logged in you'll get this welcome screen:Pick the account type of your email and if it's not on the list, click Settings

Select what type your account is, to add a WebOutreach account you'll need to choose 'View all in Settings' and select 'Other account' from the additional options presented in the sidebar:

The 'Settings' pop up

On the pop up asking what kind of account we have, we choose the one that applies. For WebOutreach email boxes, this is IMAP as shown bellow. Click 'Connect'.'What kind of account is this?' window
Continuing, in the next form, type in the WebOutreach supplied email address and password and click 'Connect'Add your email and microsoft account password.
Mail will probably complain that it can't find the settings for your account and will ask you to fill out yet one more form. Type in your e-mail address, username, password as well as your mail server address and uncheck the checkboxes as shown. Use the default ports.Insert your email, username, password and mailserver address. Click 'Connect'.
Congratulations! You have connected your email account to Mail.

Common Problems

  • If Mail can't send or receive, you've probably typed your username or password wrong.
  • If Mail can't send you've probably not ticked the box next to Outgoing server requires authentication.
  • If Mail complains that it can't connect to the outgoing server only and you're using port 25, your ISP (Internet Service Provider) is probably blocking port 25. ISPs aka 'the company that you get your broadband from' sometimes block the sending of emails on port 25. This is because port 25 was traditionally associated with open mail relays which allow people to send emails without supplying a username and password (that's the open bit), to get round this you would normally use port 587 for the outgoing server but this requires that you use encryption. Unfortunately, Windows Mail does not support STARTTLS encryption and so you will need to use a different mail program, such as Microsoft Outlook, or Mozilla Thunderbird to overcome this limitation.


Ask a third party to send you an email and try sending a reply to verify that everything is set up correctly.